Streamline field services scheduling and resource management
Transform scheduling and resource management in your field services team. Automate the allocation of work orders and release expert planners from day-to-day administration to focus on service optimisation. Adapt IQ excels in configuring Salesforce.com to integrate with your existing tools and solutions, so that the entire process can be faster and more accurate. Plus you get detailed management information to support governance.
Ensure the quality and consistency of your processes
Empower field teams with customised mobile apps, built by our experts using Saleforce Service Cloud. Guide them through each step in your approved quality processes, ensuring consistency. Then automatically generate documentation and capture essential data for seamless operations.
Improve the customer experience and first-visit resolution
Deliver the service experience your customers demand, at every visit. Provide customers with full documentation at speed – and enable them to sign documents digitally. Exceed their expectations with tools that enable them to book appointments online, at a time that suits them. All powered by Salesforce and Adapt IQ.
Gain a 360 degree view of your customer
Empower your field service team by placing customer knowledge at the core of their interactions. We can help you utilise Salesforce to offer a comprehensive customer history to your entire team whenever they engage with clients.
Optimise schedules and intelligently assign jobs.
Instantly book truth-based service appointments from the Service Console or a Customer Community. And with intelligent scheduling, jobs are automatically assigned to the right resource based on time, skills, location, and any business rules to increase employee productivity.
The right FSM system can allow you to deliver fast, high-quality on-site service. FSM software also allows for the efficient creation of work orders and increases first-time fix rates for your customer’s on-site issues. By being able to manage schedules in one view, it is easier to assign the right technicians to the right jobs. This would be based on time, skills, and location.
To transform your field service operations by putting Salesforce at the heart, get in touch with us today.